FAQ'S

 

What types of products do you offer?

Our store specializes in a curated selection of eco-friendly home goods and stylish accessories. This includes artisanal candles and sustainable kitchenware, all designed to enhance your living spaces while promoting environmental mindfulness.

How do you ensure the sustainability of your products?

We are committed to quality and sustainability by sourcing products that support ethical practices and local artisans. Our selection process emphasizes environmentally friendly materials and production methods, ensuring that our offerings align with sustainable living principles.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. If you wish to initiate a return, please contact us for further instructions.

How long does shipping take?

Orders are typically delivered within 3 to 4 days. We strive to ensure prompt delivery while maintaining the quality of our products.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This process ensures that you receive the desired product without delay.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions regarding specific items.

What should I do if my item arrives damaged?

If your item is defective, damaged, or incorrect upon arrival, please inspect it immediately and contact us. We will evaluate the issue and take appropriate action to resolve it.

How are refunds processed?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.